How long does it take to receive my order?
Each order is made and packed within 1–2 business days, then shipped — delivery within Singapore typically takes 1–3 business days on top of that.

Can I personalise my gift?
Selected pieces in each set can be personalised — you'll see the option right on the product page if it applies. Please double-check the spelling before checkout, as personalised items go straight into production once ordered.

Can I order more than one box?
Yes! Add each box to your cart separately so every box has its own personalisation. Each box is packed and sent as its own parcel with its own tracking number, so they may arrive on different days. Shipping is a flat S$5 per order.

What if I made a mistake with my personalisation?
Reach out to us as soon as possible after ordering. If production hasn't started yet, we'll do our best to correct it — but once a piece has been personalised, we're unable to offer changes or refunds on that item.

Can I return or exchange my order?
All sales are final. Because most pieces are made to order and personalised, we're unable to accept returns, exchanges, or refunds once an order has been placed.

Do you ship outside Singapore?
Currently, we ship within Singapore only. International shipping may be added in the future.

How do I care for the embroidered pieces?
We recommend a gentle, cold hand wash for anything personalised, and air-drying rather than tumble drying, to keep the embroidery looking its best for years to come.Do I need to add gift wrapping separately?No need — every order already arrives beautifully boxed and ribboned, ready to gift straight away.